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Not possible to show diagrams in ARIS 9.8

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We have had a problem with ARIS 9.8, and is not possible to visualize the diagram in the modeling window. Starting ARIS, we can see every window (properties, navigation, symbols...) but not the model window. Even the model overview is shown, but not the entire diagram.
After a while, if we conceal some of these Windows and try to show them again, it doesn't work properly and it's not possible to show then again.
Please, let us know if there is some option to configure the screen and modeling zone, or what could be the source of our problem.
Thank you in advance.
Yours faithfully,

Laura Pérez


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