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Missing objects in ARIS

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I have created a few customized objects in ARIS.  They work great for everyone but one modeler.  All permissions are the same.  She is logged in with the Entire Method filter.  The custom objects appear as a red X (see below).  I have logged in from my desktop using her credentials, and the objects appear correctly.  Is there some local Java or other setting that would be causing this problem?


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